Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website located at bolthumancapital.com (the "Site"), operated by Bolt Human Capital ("Bolt," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Bolt Human Capital

Bolt Human Capital is a workforce intelligence and consulting firm that serves hospitality operators. We provide diagnostic assessments, leadership behavior analysis, engagement architecture, cross-company benchmarking, and strategic advisory services. The Site provides information about our services, methodology, and insights.

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

• Use the Site in any manner that could disable, damage, or impair its functionality or interfere with any other party's use
• Attempt to gain unauthorized access to any systems or networks connected to the Site
• Use any automated means, including bots, scrapers, or crawlers, to access or collect content from the Site without our prior written consent
• Submit false, misleading, or fraudulent information through any form on the Site
• Use the Site to transmit any unsolicited advertising, spam, or promotional material

3. Intellectual Property

All content on the Site — including text, graphics, logos, icons, images, data compilations, frameworks, methodologies, and software — is the property of Bolt Human Capital or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

Our proprietary frameworks, including but not limited to the Four Pillars of Hospitality Performance, Leadership Density Index, and associated diagnostic methodologies, are the intellectual property of Bolt Human Capital.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Site without our prior written permission, except for limited personal, non-commercial use such as printing a page for your own reference.

4. Insights and Content

The Site may feature articles, case studies, podcast episodes, research summaries, and other content under our "Electric Theory" field research forum and "Insights" section. This content is provided for general informational and educational purposes only.

Nothing on the Site constitutes professional advice specific to your organization's circumstances. Our published content reflects general observations drawn from our experience working with hospitality operators and should not be interpreted as a guarantee of specific outcomes. Any decisions made based on Site content are made at your own discretion and risk.

5. Diagnostic Requests and Consultations

Submitting a request for a diagnostic call through the Site does not create a consulting engagement, contractual obligation, or client relationship between you and Bolt Human Capital. A formal engagement is established only upon execution of a separate written agreement.

Information submitted through the Site's contact form will be used solely to evaluate the inquiry and facilitate an initial conversation. We reserve the right to decline any request at our sole discretion.

6. Confidentiality

We understand that information shared during diagnostic calls or through our contact form may be commercially sensitive. We treat all information received through the Site with discretion. However, confidentiality obligations are formally established only through a separate written agreement between the parties.

7. Benchmarking Data and Research

The Site references proprietary data, benchmarks, and research findings derived from our work across hospitality organizations. All such data is presented in aggregate and anonymized form. We do not disclose the identity, proprietary information, or individual results of any client or research participant through the Site or any public materials.

8. Third-Party Links

The Site may contain links to third-party websites or resources, including social media platforms. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party site. Your interaction with any third-party site is governed by that site's own terms and policies.

9. Disclaimer of Warranties

The Site and all content, materials, and information provided on it are offered on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Bolt Human Capital disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not guarantee the accuracy, completeness, or timeliness of any content on the Site.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Bolt Human Capital, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Site. This includes but is not limited to damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising from or related to the Site exceed one hundred U.S. dollars ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Bolt Human Capital and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorney's fees — arising from your use of the Site or violation of these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Effective Date" at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Bolt Human Capital
Houston, TX
Email: contact@bolthc.com